Listed below are common questions and answers related to our local utility agencies.  

Some answers will take you to other pages in our website, or link you to the appropriate external website.  

If you do not find the answer to your question, please call the city at (760) 633-2600 or e-mail city hall with your question cityhall@ci.encinitas.ca.us.

Frequently Asked Questions:

Gas & Electric Services

Q.  How do I get my electricity or gas heat turned on?
Q.  I smell gas in my home, who do I call?
Q.  I am planning to move. How can I get my gas and electric service transferred to my new address?
Q.  I am buying a new house and will need gas and electric meters installed. What steps do I take?
Q.  There are trees around my home that are touching power lines.  Who do I contact to have them trimmed?

Water Services          [top of page]

Q.  How do I know which water district I'm located in?

Trash & Recycling Services          [top of page]

Q.  Who takes care of picking up my trash?
Q.  I want to recycle - who do I call?
Q.  How do I dispose of household hazardous waste?

Sewer Services          [top of page]

Q.  How is my sewer service charge calculated and billed?
Q.  Why are you using flow-based rates instead of flat (fixed) rates?
Q.  How will I know what my charge is going to be each year?
Q.  How does the flow-based rate structure account for water used outdoors during the winter months?
Q.  What if I have an unusual circumstance that results in a charge that is not reflective of my amount of discharge into the sewer?
Q.